FAQ

Shipping

Singpost Normal Mail

Did not receive my order via Singpost.

Free Delivery

Can I get free delivery?

Lead Time

How many days will it takes for my order to arrive?

Discount

Bulk Purchase

Is there any discount for bulk purchase?

Free Gifts

Can I get any freebies?

Returns

Cancellation Policy

Can I cancel my order after making payment?

My pre-order item is not available as per the promised date, can I cancel my order?

Exchange Policy

I have purchased the wrong size, can I top up and exchange for a new piece?

Products

Cat Trees

Can I purchase a pre-assembled cat tree?

Water Dispensers

Is the food / water dispenser suitable for both cats and dogs?

Battery Operated Feeders

Are the automatic feeders difficult to set up?

Is there any warranty for electric feeders?

Nail Clippers

Are the nail clippers easy to handle? Will it hurt the pet?

Pet Beds

Are the pet beds washable?

Starter Kit

Can I choose other items for the Starter Kit?

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